Playa Sonrisa Xcalak, Mexico_EN
Playa Sonrisa — Xcalak, Quintana Roo, Mexico
Effective Date: October 17, 2026
Welcome to Playa Sonrisa. By accessing our website, submitting an inquiry, making a reservation, or using our online services, you agree to these Terms of Service, as applicable to your activities.
These terms govern the use of our website, electronic communications, and general online services. Individual reservations and private group bookings may be subject to additional terms disclosed during booking.
Website: https://playasonrisamexico.com
Playa Sonrisa is a boutique, clothing-optional beachfront resort located in Xcalak, Quintana Roo, Mexico.
Our website provides information about accommodations, amenities, dining, availability, resort experiences, and private group bookings.
Information on the website is provided for general informational purposes. Availability, pricing, and services may change, subject to applicable laws and confirmed reservation agreements.
Reservations are subject to availability, applicable rates, deposit requirements, and the booking terms presented at the time of reservation.
A reservation is confirmed when the applicable booking requirements have been satisfied and confirmation has been issued by Playa Sonrisa.
Guests are responsible for reviewing their reservation details and providing accurate contact and travel information.
Reservations are governed by the cancellation, credit, and modification terms disclosed during booking.
Our published cancellation information is available at:
https://playasonrisamexico.com/faqs/
Special events, group reservations, retreats, and private buyouts may have separate written agreements.
Nothing in these Terms of Service limits rights that cannot legally be waived under applicable consumer protection laws.
Playa Sonrisa offers optional SMS communications for guest services and promotional marketing.
Guest service messages may include reservation confirmations, payment reminders, booking changes, arrival instructions, and responses to guest inquiries.
Marketing messages may include special offers, resort promotions, seasonal availability announcements, and other promotional information.
By expressly opting in to Playa Sonrisa's promotional SMS program, you agree to receive recurring marketing text messages from Playa Sonrisa at the mobile number provided.
Consent to receive promotional text messages is not a condition of making a purchase, booking accommodations, or receiving resort services.
Submitting a reservation or inquiry does not, by itself, constitute consent to receive promotional SMS messages.
Message frequency varies based on guest activity, reservation status, and promotional campaigns.
Message and data rates may apply according to your mobile carrier and service plan.
You may opt out of promotional SMS messages at any time.
Where two-way SMS is supported, reply STOP to unsubscribe or HELP for assistance.
Where replies are unavailable, use the unsubscribe link provided in the message or contact Playa Sonrisa directly.
After opting out, you may receive a confirmation of your request. We will honor opt-out requests in accordance with applicable law.
For assistance, contact Playa Sonrisa:
Website: https://playasonrisamexico.com/contactus/
WhatsApp: +52 983 980 0533
US Phone: +1 410 220 0335
Mobile carriers are not responsible for delayed or undelivered messages.
Delivery depends on carrier availability, network conditions, destination country, and applicable messaging restrictions.
We do not sell or share mobile numbers or SMS consent information with third parties or affiliates for their own marketing purposes.
For additional information, please review our Privacy Policy:
https://playasonrisamexico.com/privacy-policy/
Visitors may voluntarily subscribe to promotional emails containing resort news, special offers, and availability announcements.
Marketing email subscriptions may be canceled at any time using the unsubscribe instructions included in the message.
Reservation-related communications may continue when necessary to administer an active booking.
Guests are responsible for providing accurate reservation information, complying with applicable laws, and following reasonable resort policies communicated before or during their stay.
Playa Sonrisa is an off-grid resort. Guests must follow applicable conservation and safety guidelines, including restrictions on high-energy electrical appliances.
Guests are expected to respect the privacy, comfort, and personal boundaries of others.
Website text, photographs, logos, branding, and other original content are owned by Playa Sonrisa or used with permission.
Content may not be reproduced, commercially distributed, or used without authorization except as permitted by law.
Our website may link to external services, including reservation platforms, payment processors, transportation providers, and social media websites.
These services may operate under their own terms and privacy policies.
Playa Sonrisa is not responsible for third-party websites or services beyond the responsibilities imposed by applicable law.
We make reasonable efforts to keep our website accurate, accessible, and secure.
We cannot guarantee uninterrupted availability or error-free operation.
Nothing in this section excludes liability that cannot legally be excluded.
Personal information collected through our website and communication services is handled according to our Privacy Policy and applicable privacy laws.
Privacy Policy: https://playasonrisamexico.com/privacy-policy/
We may update these Terms of Service periodically.
Updated terms will be published on this page with a revised effective date. Material changes affecting existing contractual rights will be handled in accordance with applicable law.
These Terms of Service are governed by applicable laws of Mexico, subject to mandatory consumer protection and other rights that may apply.
Playa Sonrisa
Km 7 Camino Costero
77940 Xcalak, Quintana Roo, Mexico
Website: https://playasonrisamexico.com
WhatsApp: +52 983 980 0533
US Phone: +1 410 220 0335
Email: [email protected]
Legal business name: Playa Sonrisa Hotel
1. Check-in time is from 2pm to 10pm. No late check-ins. Check-out time is 11:00am
2. The guest acknowledge joint and liability for all services rendered until full settlement of bills.
3. Guests will be held responsible for any loss or damage to the rooms caused by themselves, their friends or any person for whom they are responsible.
4. Playa Sonrisa is not responsible for your personal belongings and valuables like money, jewelry or any other valuables left by guests in the rooms.
5. Complimentary safe deposit boxes, subject to the terms and conditions for use are available in rooms.
6. Regardless of charge instructions, I acknowledge that I am personally liable for the payment of all charges incurred by me during my stay including by Honor Bar and Food bill due at end of stay in cash (US or pesos).
NO REFUNDS FOR EARLY CHECK-OUTS or NO SHOWS
Please review our FAQs for the cancellation policy and other important information.